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Sync is the latest innovation from Ford Motor Company. It is the first fully integrated communication, entertainment and in some cases navigation system. Best of all you don't need to subscribe to anything; it's free. You can listen to audio files, from your favorite music to recorded lectures and seminars. SYNC makes it easy to give presentations one more review before the big meeting. Make and receive calls safely while on your way. You can do it all while using the navigation system to get you to where you need to be. 
SYNC media utilizes 5 different formats; wav, wma, aac, m4a and mp3; Zune, Ipod, some of the newer Sony devices (like the walkman media players and some psp units), most usb drives, and even some external hard drives can be used. SYNC even recognizes streaming audio from your phone or media device.
SYNC phone features include voice activation, place calls on hold, make conference calls, send and receive text messages. SYNC can even read your messages to you. Enable phonebook auto download and SYNC will automatically update any changes you have made to your phonebook. Assign different ring tones to specific callers, text message alerts.
I could go on for hours, so to save time browse your SYNC handbook to see all that SYNC can do for you.

1.  If you are having trouble pairing a phone, stop and do the following. Make sure bluetooth is turned on in the phone and enable visibility. If that doesn't solve your problem, perform a SYNC master reset then try once more. If that doesn't work, check for compatibility at SYNCMYRIDE.COM. If your phone is not on the list of compatible phones, you will need to contact your carrier and discuss possible options.


2.  Phonebooks will sometimes not work even if the phone pairs ok. Check in the phones contacts options menu to see if you can import it to sync. If the book will still not download, check the SYNCMYRIDE.COM website. Remember that the phonebook download feature may not be compatible. Either your phone will not allow the download, or SYNC is not compatible with the bluetooth version that runs the phonebook. Currently there are seven versions of bluetooth technology.


3.  SYNC is programmed to use elementary school grammar. If an entry is saved in all caps or all small case it may not be recognized, SYNC will look for the next closest match instead. That means all business names and proper nouns must have only the first letter capitalized. You may not have to change all your contacts in your phonebook to this format, only the names you have a problem with.


4.  SYNC knows the periodic table of the elements. If al or AL is saved in the phonebook, SYNC may ask if you want to call aluminum. Al (capitol A and small l) may work, but the full name like Albert or Allen would be best.


5.  If Matt and Pat are saved in the same phonebook, SYNC may get confused, you will need to save one or both using their full name.


6.  Please don't forget about the SYNCMYRIDE.COM web site. Especially if want to change phones. You may want to pick your next phone from the list of compatible devices to ensure you can make use of all the features SYNC offers.


7.  If you are having problems with an I-Phone where it shows "phone disconnected" right after connecting or it accepts the command to make a call, then disconnects, go into the SYNC phone menu and turn off the phone book auto download. That should resolve the issue. The only drawback is each time you add a new contact into your phone you will have to manually perform a complete phone book download. If that doesn't resolve the issue, then go into the settings menu of your I-phone, select settings, reset, then select reset all.


8.  New sync tip for vhr report issue.
The sync 2.0 upgrade, which includes 911 and Vehicle Health Report, may not send a report. The radio display may show a message stating "report not sent" or "unable to send report at this time". Double-check your settings on the website. Make sure that the primary phone number entered is your cell phone number.

In order to be able to use the Vehicle Health Report your phone will need to be able to send Blue tooth voice data.
Samsung sch-u410 with software version U410.AL13 will not send reports.
LG VX 8700 does not work with SYNC or send VHR Reports
Motorola I880 will not work

Ford engineering is in the process of creating a list of phones that will work and phones that will not work. Check in at often for the latest news and updates .
Some phones have navigation with turn-by-turn directions. If your phone has this feature you will need to disconnect your phone from SYNC before using it. Leaving your phone connected to SYNC while using the navigation on your cell phone could cause a system lockup in SYNC. The audio format used by nav. phones to give the audio directions for turns may not be compatible with SYNC. When your phone is connected to SYNC it tries to send the audio through SYNC to the speakers in your car. If the audio format it is not compatible then SYNC may lock up if the navigation is used for an extended period of time.

As listed on the Ford Motor Company Sync my ride web site FAQ page .The following phones have been tested by Ford, here are a few that are not compatible due to peculiarities in these phones' applications of the Bluetooth specifications and/or profiles. They are listed below:

-  Motorola v710 (firmware version unknown): You will not be able to pair this phone to Sync, or establish a stable connection between this phone and Sync.
-  Palm 755P (firmware version unknown): You will not be able to make outgoing calls through Sync with this phone.
- Samsung Gleam (firmware version U700.AG07): Although this phone will pair and connect to Sync, you will not be able to make outgoing calls within a few minutes of connecting the phone to Sync.
- Samsung Juke (firmware version U470.AH23): You will not be able to make outgoing calls with this phone.                                                                                                                                                                  

- Samsung M300 (firmware version M300AE07): Although this phone will pair and connect to Sync, each time you attempt to make an outgoing call, Call Ended will appear on the Sync screen.
- Samsung SCH-A870 (firmware version A870.ZD09): You will not be able to maintain the Bluetooth connection between this phone and Sync.
- Samsung SCH-A990 (firmware version A990.ZH07): This phone acts unpredictably when connected to Sync.
- Sprint LG Rumor (firmware version LX260V06): This device incorrectly reports the status of current calls.
- Sprint Samsung M510a (firmware version ESM510 AC19): This device occasionally freezes and/or resets during automatic phonebook download.
- Verizon i760 (firmware version i760-07V-AH08): This device incorrectly reports the status of current calls.